Billing & Account Management

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One tab or one button to quit from the whole platform without begging the support to help

There is no simple way to quit the service and erase the data. You have to go though clusters, projects and organizations without any links provided. The links given in messages are misleading. I had to work with helpdesk for almost an hour just t...

Guest about 1 year ago in Billing & Account Management 0 Submitted

2 VOTE

Existing Owner business

Please SOLVE my billing

Guest over 2 years ago in Billing & Account Management 0 Submitted

1 VOTE

Improve Atlas cost utilization tracking by time and label

Currently for any Atlas instance, cost granularity is limited to the cluster. It would be a significant improvement to enable cost utilization tracking by database for storage and compute. Specifically, storage and cost records should be granular ...

Guest about 1 year ago in Billing & Account Management 0 Submitted

2 VOTE

Please let users know you will be making huge charges for no services provided!

Please let know users that Atlas will generate huge charges for NO usage and will be hit with huge bills without having even used your service. Also, please let users know that MongoDB will not build or compile on Raspberry Pi either Ubuntu or Deb...

Guest over 2 years ago in Billing & Account Management 1 Submitted

2 VOTE

Disable duplicate linked Organization names

Currently, one can create multiple linked sub-organizations under a main billing organization, but having the exact same names. The below API command, run repeatedly, will create the same sub-org name with different orgId's. I believe this only se...

Guest over 2 years ago in Billing & Account Management 0 Submitted

2 VOTE

Add a button to retry to collect a payment on the billing - invoices tab

Add a button to retry to collect the payment from a credit card on user request. This will help when there are problems with the credit card funds or credit limit.

Guest over 2 years ago in Billing & Account Management 0 Submitted

1 VOTE

Billing

What am I paying $60 a month for??? We only set it up and wired it to our Azure services; there is no data being run through it, we only hit it 2-3 times to test the APIs and make sure they work - it has been sitting dormant for 5 months, and I've...

Guest over 1 year ago in Billing & Account Management 0 Submitted

1 VOTE

Expose billing usage on free tiers

An email was just sent out with the following information: ---------------------------- As a user of the App Services free tier, we have some exciting updates for you. After receiving your feedback, we will be moving to a daily free tier model t...

Guest over 1 year ago in Billing & Account Management 0 Submitted

3 VOTE

Please add a debit card payment method.

Some countries use debit cards primarily so it would be great if we could have that option as a payment method.

Guest about 4 years ago in Billing & Account Management 0 Submitted

1 VOTE

Allow showing Total Usage chart based on Usage Date instead of Billed Date

On the billing page (cloud.mongodb.com/v2#/org/.../billing/invoice/...) there is a “Total Usage” chart that uses the Billed Date to paint the bars. It would be great to be able to switch to the Usage Date instead. This would help me to better un...

Guest over 1 year ago in Billing & Account Management 0 Submitted

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