Submitting this on behalf of customer (libra@wavecreststudios.com): If I may provide some feedback, the Atlas site is not clear for how to get support. Clicking Support in the upper right menu brings you to the support portal, which you can't use if you don't have a plan. It's only when you're viewing all your projects (and not viewing a specific project) that there's a support link on the left side to upgrade your plan. Also, and this was very frustrating, it's not clear that "chat support" is for general questions and not for urgent issues (usually chat means immediate help). I had to wait an hour for a response while mid-conversation (we had already talked for a bit), and I don't think it's unreasonable to assume if you're in the middle of a chat with someone that they will get back to you in a few minutes. You should add a message to the top of the chat window when first opening it that chat is not for support beyond basic questions, and provide a link to the account's support plan settings. That would have saved me a few hours last night.