MongoByte MongoDB Logo

Welcome to the new MongoDB Feedback Portal!

{Improvement: "Your idea"}
We’ve upgraded our system to better capture and act on your feedback.
Your feedback is meaningful and helps us build better products.

Add new feedback Subscribe
Status Submitted
Categories Atlas
Created by Guest
Created on Feb 4, 2020

RELATED FEEDBACK

Official ServiceNow Connector

Would love to see an official connector to ServiceNow for automatic ticket creation triggered by various database alerts.
  • Attach files
  • Guest
    May 14, 2024
    I have a client who previously routed alerts to New Relic and then used the integration to generate ServiceNow tickets. However, due to the discontinuation of support for the New Relic MongoDB plugin, they are now seeking a direct integration with ServiceNow. -Aditya Arora
    Reply
  • Guest
    Oct 27, 2023
    hi @jon can you share more details about your use case with a ServiceNow connector for MongoDB Atlas. Would be great to learn more here and ways we can help. If easier feel free to email me directly at zuhair.ahmed@mongodb.com. Thank you
    Reply
  • Guest
    Oct 25, 2023
    It would be great to have an OOTB connector for ServiceNow, so each customer doesn't have to role their own custom solution.
    Reply
  • Guest
    Sep 14, 2022
    Hi there! It is possible to send Atlas alerts to ServiceNow through webhooks. Does this meet your need?
    Reply
  • Guest
    Jun 7, 2022
    Integration with ServiceNow would be very helpful. Any traction yet on providing this feature?
    Reply
  • Guest
    Jan 7, 2022
    Any update on this?
    Reply
  • Guest
    Nov 11, 2021
    I have another customer who would also like to escalate this. Please contact me for more info
    Reply
  • Guest
    Jun 24, 2020
    My customer have also requested this and would like to know if and how they can escalate such a request
    Reply
  • Guest
    Jun 11, 2020
    It is possible to use the generic Webhooks endpoint to push to ServiceNow: We are working to get a tutorial documented. -Andrew
    Reply
  • Guest
    Jun 1, 2020
    Would also like a connector for xMatters and Microsoft Teams.
    Reply