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Status Submitted
Categories Under Review
Created by Guest
Created on Aug 29, 2023

Faster time to open case

Right now, in order to open a new support case, you have to search existing items first before being prompted to open something new. This isn't really documented, and really confusing for the user. Maybe something where you start with "Search for an existing article, otherwise create a new support case". We've lost time trying to find how to open a case.